Returns & Warranties

In our effort to better service you, and to ensure your 100% complete satisfaction, please note our return policy and service warranties.


You may receive a full refund within seven (7) days if:

  • product is in its original package
  • has all original parts
  • there is no visible damage

After the seven (7) days, if all above criteria are met, you may receive a refund minus a 15% restocking fee.


CTI has established the following service warranty:

  • Parts and labor are covered in full for 2 years from date of service
  • Shipping is NOT covered by the above warranty
  • If there is a recurring problem, CTI will service until the problem has been resolved to a maximum of six (6) months