Returns & Warranties
In our effort to better service you, and to ensure your 100% complete satisfaction, please note our return policy and service warranties.
You may receive a full refund within seven (7) days if:
- product is in its original package
- has all original parts
- there is no visible damage
After the seven (7) days, if all above criteria are met, you may receive a refund minus a 15% restocking fee.
CTI has established the following service warranty:
- Parts and labor are covered in full for 2 years from date of service
- Shipping is NOT covered by the above warranty
- If there is a recurring problem, CTI will service until the problem has been resolved to a maximum of six (6) months